Terms & Conditions
1.1 HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you register with us as a customer using our website or through conservation with our Account Management team, for example, when you contact us about products and services, to buy equipment or book consulting services, to create or edit ‘kits’ or to sign-up to an event or one of our newsletters.
1.2 WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed .
1.3 HOW IS YOUR INFORMATION USED?
We may use your information to: process orders that you have submitted/made, carry out our obligations arising from any contracts entered into by you and us, dealing with enquiries/questions/returns etc, dealing with competition entry, seek your views or comments on the services we provide, notify you of changes to our services, send you communications which you have requested and that may be of interest to you (these may include information about products, events, promotional offers etc), process a job application.
1.4 WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example Paysera) to process card payments or finance companies for facilitating credit arrangements or courier companies for ensuring delivery of goods/order fulfilment). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Pro Systems for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you use the secure online payment pages, you are redirected to a secure third party payment portal (e.g. Paysera), our third party payment processors specialize in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We will not share your personal information with third parties for marketing purposes.
1.5 YOUR CHOICES
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, services, events, promotions and news then you can write us by email|: firstname.lastname@example.org or phone us on 00359 8888 99260 .
1.6 HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:email@example.com , update your online account profile directly, speak with your Account Manager over the phone .
1.7 HOW WE PROTECT AGAINST THE LOSS, MISUSE OR UNAUTHORISED ALTERATION OF YOUR INFORMATION
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
1.11 USE OF 'COOKIES'
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
1.12 LINKS TO OTHER WEBSITES
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
1.13 16 OR UNDER
We do not knowingly provide services to customers under the age of 16. It is a requirement of business that all Pro Systems customers are over the age of 16.
1.14 TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if you are buying goods for delivery outside of the EU and our chosen courier company is located outside of the EU. These countries may not have similar data protection laws to the Bulgaria. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
1.15 WEBSITE RECORDING
Our web site may also use a web site session recording service. Pro Systems liaise with Google and Hotjar who have developed products that are capable of recording mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Anonymized session data generated during such visits may be used for aggregated and statistical reporting by Google and Hotjar.
1.16 POLICY REVIEW
We keep this Policy under regular review. This Policy was last updated in March 2020.